Not all frontline health care professionals treat the sick and dying of the COVID-19 pandemic. For Michelle, an in-patient group therapist in San Diego, the experience was complex, frustrating, and at times, downright dangerous. While many hospital systems quickly transitioned to a telehealth platform, Michelle’s remained in-person, potentially putting immunocompromised patients and therapists in harm’s way. With little patience or empathy from leadership, staff members feared retaliation if they spoke out about life-threatening working conditions.
Michelle’s story describes a situation problematic across the country as non-emergent patient care offices grapple with decision making in this “new normal.”
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